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Why your e-bill may not be arriving

Your email provider, or your company's IT department, may be mistaking NWC e-bills for spam and filtering them out of your inbox. Adding our sending domain to your safe senders list (sometimes called a "whitelist") tells your email service that messages from the NWC should always be delivered.

Add this domain nwc.com.jm Whitelisting the domain covers all NWC billing and advisory emails.

Safe-sender instructions by email provider

Choose your email service below and follow the steps.

Rescue an e-bill from Spam

  1. Open the Spam folder and look for an email from nwc.com.jm.
  2. Open the message and click Report not spam. Future messages will go to your inbox.

Make sure future e-bills always arrive

  1. Click the gear icon (top right) and choose See all settings.
  2. Open the Filters and Blocked Addresses tab, then click Create a new filter.
  3. In the From field, type nwc.com.jm, then click Create filter.
  4. Tick Never send it to Spam, then click Create filter to save.
You can also add customercare@nwc.com.jm to your Google Contacts — Gmail trusts senders in your contact list.

Outlook.com / Hotmail (web)

  1. Click the gear icon (top right) to open Settings.
  2. Go to Mail → Junk email.
  3. Under Safe senders and domains, click + Add.
  4. Type nwc.com.jm and press Enter, then click Save.

Outlook desktop app

  1. On the Home tab, click Junk → Junk E-mail Options.
  2. Open the Safe Senders tab and click Add.
  3. Type nwc.com.jm and click OK, then OK again to save.
If you spot an NWC email in your Junk folder, right-click it and choose Mark as not junk — this also helps train the filter.

Rescue an e-bill from Spam

  1. Open the Spam folder and find the NWC email.
  2. Select it and click Not spam. It moves to your inbox and future messages are trusted more.

Create a filter that keeps e-bills in your inbox

  1. Click the gear icon → More Settings.
  2. Choose Filters in the left menu, then click Add new filters.
  3. Name the filter (e.g. NWC E-Bills).
  4. Under From, choose contains and type nwc.com.jm.
  5. Set the folder to move to as Inbox, then click Save.

iPhone / iPad Mail

  1. Open the Junk folder in the Mail app and find the NWC email.
  2. Tap the arrow / reply icon, then choose Move to Inbox — Mail learns from this.
  3. Add customercare@nwc.com.jm to your Contacts so future messages are trusted.

iCloud Mail (web)

  1. Sign in at icloud.com/mail.
  2. Open the Junk folder, select the NWC email, and click Not Junk.

Still not receiving your e-bill?

Confirm the email address on your account A typo made at sign-up is one of the most common causes. Re-check your details on the E-Bill Registration page or through Customer Web Access.
Using a work email? Ask your IT department Company mail servers often block external senders before messages reach your mailbox. Ask IT to add nwc.com.jm to the organisation's permitted sender list.
Give it one billing cycle If you registered recently, your first e-bill is issued with your next billing statement — it doesn't arrive immediately after sign-up.
Contact Customer Care If e-bills still aren't arriving after whitelisting, call 888-CALL-NWC or email customercare@nwc.com.jm and we'll verify your delivery settings.