Customer Care

Find your nearest Commercial Office, with locations and opening hours islandwide.

Current notices, service disruptions, and planned works affecting your area.

Spotted a leak on a road or footpath? Report it online and our crews will respond.

Bought or sold a property? Move the NWC account into the right name.

Switching between residential and commercial use? Update your supply status.

Going away or closing up? How to suspend or disconnect your service — and reconnect later.

Overpaid or in credit? Request a refund on your NWC account.

Current water and sewerage rates for residential and commercial customers.

All the ways to pay your bill — online, bank, agents, and in office.

Fees that apply to new developments and connections, and how they are calculated.

The Commission's tariff submission document, for customers who want the full detail.

Quick answers to the questions customers ask most.

A walkthrough of every section of your NWC bill, line by line.

How to read the new HYDRUS ultrasonic water meter at your premises.

The service standards we are held to — and what you are owed when we miss them.

The policies that govern how we serve customers and operate islandwide.

Reports, notices, and other official NWC publications.