There are two different ways to stop billing on a property: a temporary disconnection (also called a Voluntary Suspension), which pauses your account for up to six months, or a permanent termination, which closes the account for good. Both start the same way — with a final meter reading — but the process and outcome differ. Choose the option that matches your situation below.
Voluntary Suspension of Service
Best if you'll be away or between tenants and plan to reconnect within 6 months.
Request a final reading
Visit a Customer Service agent at any of our offices and ask for a Final Reading.
Meter is read on site
A Field Officer visits the service address, reads the meter, and your final bill is calculated based on that reading.
Settle the final bill
That final amount must be paid in full before the suspension is processed.
Suspension takes effect
Your Voluntary Disconnection is put through and lasts for six (6) months from that date.
Termination of Supply
Best if you're closing the account for good — for example, after a sale or final move.
Request a final reading
Visit a Customer Service agent at any of our offices and ask for a Final Reading.
Meter is read on site
A Field Officer visits the service address, reads the meter, and your final bill is calculated based on that reading.
Settle all outstanding amounts
Every amount owing on the account must be settled before supply is disconnected at the premises.